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Frequently Asked Questions

Do I need to register?

No, you can order and check out as a guest.

 

What types of payment do you accept?         

We accept Visa, MasterCard, American Express, Discover, Apple Pay, Google Pay, JCB and Shop Pay

 

Why am I being charged sales tax?

We collect sales tax on product purchases (and in some locations, delivery charges) in locations where we have a legal obligation to do so.  Those taxes are calculated based on the state and local taxes applicable in the location where the order is being shipped. All taxes will be displayed before completion of your purchase.

 

How much is shipping and how do you ship your orders?

All shipping charges will be displayed before completion of your purchase.

Your order may be shipped by FedEx etc. depending on the product, delivery location and type of delivery service selected.

All FedEx packages must be shipped to a physical and business address.

 

How can I track my order?

You can check the status of an order once we have sent your tracking number. You will receive an email with tracking information when your order has shipped.

 

What if I need to change, cancel or adjust my order?

Please contact us at orders@vupromo.com or call us at 1-800-230-1094. If the shipment is still being processed, we will try to make the change, cancellation or adjustment. If the item has already shipped, and changes cannot be made, you may return the item (for blank or not customized) in accordance with and subject to our return policy.

 

What if there is an issue with my order once I receive it?

Please contact us at orders@vupromo.com or call us at 1-800-230-1094.  We will assist you with any issues in accordance with our return policy.

 

Do you offer international shipping?

Yes, we offer international shipping to many countries. You will see the option for International Checkout on the cart page. Please note that due to package size, weight or contents, some items are not eligible for international shipping.  If you need more information on shipping your order outside of the USA, please contact us at orders@vupromo.com or call us at 1-800-230-1094.

 

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